Maintains customer relationship by responding to inquiries; documenting actions.
Handling daily shipping process.
* Answering tech support/service phone calls for customer inquiries by studying
products, services, and customer service processes.
* Order intake, order process, utilizing Quickbooks Enterprise system.
* Handling shipping labels, shipping documents
* Troubleshooting technical issue over the phone.
* Provide technical specification to customers.
* Assist Sales team on gathering technical info.
* Achieve highest customer satisfaction.
* Handle customer complaints.
* Assist customer with resolving technical issue on products.
*Product Knowledge of power mobility, Informing Others, Detailing Data Entry
Skills, Organization, Analyzing Information , Verbal Communication Skill, Reporting
Skills, Managing Processes, Customer Focus, General Consulting Skills, Multitasking,
Detailing mind, willing to grow, career oriented, team work, follow
*Familiar with PC windows environment; MS Office, Word, Excel, Powerpoint;
*Familiar with Quickbook Enterprise software (preferred; if not, will train)
*Familiar with UPS, FedEx shipping tools (preferred; if not, will train)